Senior Developer – ITOM Visibility & CMDB
Position Overview
We are seeking an accomplished Senior Developer with hands-on expertise in ServiceNow ITOM Visibility and CMDB. The ideal candidate will have 5–8 years of relevant experience, possess recognized ServiceNow ITOM certifications, and demonstrate significant experience in actionable, production-scale delivery of ITOM solutions.
Key Responsibilities
•    Design, develop, and implement ServiceNow ITOM modules with a focus on Discovery, Service Mapping, and CMDB. 
•    Build and maintain accurate, automated CMDB population through Discovery and integration with infrastructure, cloud, network, and third-party sources.
•    Architect, configure, and support MID Servers, event management rules, probes, sensors, and automated workflows.
•    Ensure CMDB data integrity, normalization, reconciliation, and support ongoing health assessments and audits.
•    Troubleshoot and resolve issues related to ITOM, Discovery, Service Mapping, and CMDB modules.
•    Collaborate closely with IT, infrastructure, application, and business teams throughout project lifecycles.
•    Mentor junior developers and share technical expertise within the delivery team.
•    Produce and maintain comprehensive technical documentation and implementation roadmaps.
•    Stay updated with ServiceNow upgrades, releases, and ITOM best practices for continuous improvement.
Requirements
•    Experience: 5–8 years of hands-on ServiceNow development with a proven record in ITOM, Discovery, Service Mapping, and CMDB project delivery.
•    Certifications: ServiceNow ITOM-related certifications (e.g., Certified Implementation Specialist – ITOM, Discovery, Service Mapping).
•    Technical Skills:
o    Deep practical knowledge of ServiceNow ITOM suite—especially Discovery, Service Mapping, Event Management, and CMDB.
o    Experience with MID Server configuration and troubleshooting.
o    Proficiency in scripting (JavaScript, Glide), Flow Designer, and system integrations.
o    Understanding of cloud, on-premise, and hybrid infrastructure.
o    Strong grasp of ITIL and configuration management best practices.
•    Delivery Skills: Demonstrated delivery of multiple ITOM and CMDB projects in a client-facing or complex enterprise environment[1][4].
•    Soft Skills: Effective communicator, strong collaborator, and skilled in knowledge sharing.
Preferred Qualifications
•    Additional ServiceNow certifications (Discovery, Service Mapping, Event Management). 
•    Experience integrating ServiceNow ITOM with monitoring tools (e.g., SolarWinds, Splunk, Dynatrace).
•    Familiarity with cloud platform integrations (AWS, Azure, GCP).
Location
Hyderabad / NCR / Mumbai / Bangalore

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For any questions related to Job Description, you may connect with below specified contact from Recruiting.

Recruiter Name: Pragya Kalra 

Recruiter Email ID: Pragya.Kalra@nttdata.com 

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.