PLANO, TX, 75026, USA
1 day ago
ServiceNow Developer II
**Company Summary** EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. **Department Summary** Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow. **Job Duties and Responsibilities** DISH is seeking a highly skilled and driven ServiceNow Developer with expertise in the telecommunications industry to join our Service Management Team. This pivotal role involves the design, development, and implementation of ServiceNow solutions specifically for our telecom operations, offering a significant opportunity to enhance organizational efficiency and support our Customer Experience and Network Operations. You will collaborate with cross-functional teams, including network operations, service delivery, and customer support, to translate business requirements into effective ServiceNow applications and workflows. **Key Responsibilities:** + Design, develop, and customize ServiceNow applications with a focus on telecom modules such as TSM, FSM, CMDB, and TSOM. + Build and maintain integrations between ServiceNow and external vendor or enterprise systems. + Create and manage scripts, business rules, UI elements, workflows, and notifications aligned with business needs. + Collaborate with analysts and stakeholders to gather requirements and translate them into technical solutions. + Participate in the full SDLC, including development, testing, deployment, support, and agile ceremonies. + Ensure quality, performance, and documentation of solutions while staying current with ServiceNow updates and best practices. **Skills, Experience and Requirements** **Education and Experience:** + Bachelor's degree in Computer Science, Information Technology, or a related field + 3 to 5 years of experience as a ServiceNow Developer **Skills and Qualifications:** + Proven experience developing and implementing ServiceNow solutions, particularly within telecom-focused applications. + Deep knowledge of core ServiceNow modules like Incident, Problem, Change, Service Catalog, Knowledge, and Asset Management. + Skilled in ServiceNow scripting (JavaScript, GlideScript, AngularJS) and development tools (Business Rules, Workflows, Flow Designer, Integration Hub). + Hands-on experience integrating ServiceNow with external systems using REST and SOAP APIs. + Familiarity with the ITIL framework and its application in telecom environments. + Strong analytical, communication, and collaboration skills, with the ability to work independently in a fast-paced setting. **Preferred Qualifications:** + ServiceNow Certified System Administrator (CSA) certification + ServiceNow Certified Application Developer (CAD) certification + Experience with specific telecom-related ServiceNow applications or integrations (e.g., Telecommunications Service Management (TSM)) + Knowledge of telecom industry standards and processes + Experience with agile development methodologies (e.g., Scrum) + Experience with performance tuning and optimization of ServiceNow applications **Salary Ranges** Compensation: $72,400.00/Year - $103,400.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.
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