**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** We are seeking a motivated and detail-oriented ServiceNow Developer to support the development and enhancement of SHI’s internal ServiceNow platform. This role is essential to delivering high-quality solutions across ITSM, ITOM, and ITAM modules. The developer will work as a core member of a dedicated scrum pod, contributing to sprint execution, platform improvements, and cross-functional collaboration. This position reports to the Sr. Director of Business Systems. Location preference is for candidates based in Austin, TX or Somerset, NJ, but remote candidates will also be considered. **Role Description** + Collaborate within a ServiceNow scrum pod to develop, configure, and maintain ServiceNow applications and modules (ITSM, ITOM, ITAM). + Build and enhance workflows using Flow Designer and scripting tools. + Assist in integrating ServiceNow with external systems using APIs and standard protocols. + Participate in Agile ceremonies including sprint planning, stand-ups, and retrospectives. + Translate user stories and technical specifications into functional platform features. + Support the creation and maintenance of service catalog items and knowledge articles. + Troubleshoot and resolve platform issues in collaboration with QA and support teams. + Stay current with ServiceNow releases and contribute to platform optimization. + Document development work and follow SHI’s platform governance standards. **Behaviors and Competencies** + Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. + Customer-Centric Mindset: Can identify customer pain points and propose solutions to address them. Actively seeks customer feedback and incorporates it into product improvements. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. + Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others. + Technical Expertise: Can apply technical knowledge and skills effectively in most situations, with occasional guidance. + Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections. + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions. + Follow-Through: Can manage multiple tasks, prioritize effectively, and meet deadlines without needing explicit reminders. **Skill Level Requirements** + Demonstrated deep technical knowledge and proficiency in multiple technology areas to provide expert guidance and solutions. - Intermediate + In-depth understanding of the structured practices and workflows involved in the software development lifecycle (SDLC), from requirements gathering and coding to testing and deployment. - Intermediate + Experience in using HTML and CSS for web design and development tasks. - Intermediate + Ability to efficiently handle multiple tasks and adapt to rapid changes in a dynamic work environment. - Intermediate + The ability to effectively analyze information, identify patterns, and draw insightful conclusions - Intermediate + The capability to efficiently prioritize tasks and meet time-sensitive objectives. - Intermediate **Other Requirements** + Completed Bachelor’s Degree in Computer Science, Information Systems or relevant work experience required + 2–3 years of hands-on ServiceNow development experience. + Familiarity with ITSM processes (Incident, Change, Request, CMDB, Asset Management). + Experience with Flow Designer, JavaScript, and web technologies (HTML, XML, CSS, AJAX). + Exposure to Agile/Scrum methodologies and collaborative development environments. + Understanding of ITIL v4 principles and service management best practices. The estimated annual pay range for this position is $110,000 - $150,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status