Job Title: Senior ServiceNow Developer
đź“Ť Job Location: Bangalore / Chennai
đź•’ Experience Level: 5+ years
Job Summary:
We are looking for a skilled ServiceNow Developer (ITSM) with strong expertise in CMDB/CSDM, data load operations, and ServiceNow platform administration. The ideal candidate will possess deep understanding of ITIL practices, hold relevant ServiceNow certifications, and be adept in ITSM modules.
Key Responsibilities:
Analyze business requirements and design ServiceNow solutions accordingly.
Configure and customize ServiceNow tables, forms, workflows, and UI elements.
Administer the ServiceNow platform including performance checks and monitoring.
Troubleshoot integrations and ensure data accuracy across CMDB and CSDM.
Participate in Agile/Scrum ceremonies and manage sprint-based development.
Prepare runbooks and deployment artifacts for production delivery.
Collaborate with architects, testers, and business users for end-to-end delivery.
Technical Skills Required:
Strong hands-on experience with ServiceNow platform and administration.
Experience with ITSM Suite modules: Incident, Problem, Change.
ServiceNow platform configuration: Lists, Forms, Navigation Pane, Catalog Items, Workflows, Flow Designer.
Proficiency in Portal (SP, ESC) configuration.
Knowledge of CMDB, CSDM, and data load techniques.
Development experience with:
UI Policies, Client Scripts, Business Rules
Script Includes, Table & Forms, IntegrationHub, Virtual Agent
Familiarity with SSO, SAML, SSL, REST/SOAP APIs, and scripting languages such as JavaScript, HTML, CSS.
Additional Skills:
Good understanding of Knowledge Base Management, Migration, Deployment, and Standard Reporting.
Exposure to GRC/IRM & Legal modules is a plus.
Process & Methodology Knowledge:
ITIL Foundation certification (required).
Working knowledge of Agile, Scrum, Waterfall, SDLC.
Certifications Required:
Mandatory:
Certified System Administrator (CSA)/Certified Application Developer (CAD)
Certified Implementation Specialist (CIS)
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.