Job Description: ServiceNow CSM/ITSM Developer (Integrations)
Position Overview
We are seeking a talented ServiceNow Developer with expertise in CSM (Customer Service Management), ITSM (IT Service Management), and integrations. The ideal candidate will have 3–5 years of hands-on experience with the ServiceNow platform, a ServiceNow Certified System Administrator (CSA) certification, and a proven track record of delivering CSM solutions that drive business value.

Key Responsibilities
•    Design, develop, and implement ServiceNow CSM (and ITSM) module to meet business requirements.
•    Build and maintain integrations between ServiceNow and external systems using REST/SOAP APIs, MID Server, and Integration Hub.
•    Configure the Virtual agent flows, customer portal, custom widgets, Email to ticket etc.
•    Customize, configure, and optimize workflows, business rules, and UI policies in ServiceNow.
•    Collaborate with business analysts, project managers, and stakeholders to define requirements and deliver high-quality solutions.
•    Troubleshoot and resolve technical issues related to ServiceNow modules and integrations.
•    Stay current with ServiceNow best practices, new features, and upgrades.

Requirements
•    Experience: 3–5 years in ServiceNow development, focusing on CSM (and ITSM) modules.
•    Certification: ServiceNow Certified System Administrator (CSA) required.

Technical Skills:
Strong proficiency in ServiceNow scripting (JavaScript, Glide API)
Hands-on experience with integrations (REST/SOAP, IntegrationHub, MID Server)
In-depth understanding of CSM and ITSM processes and configuration
Familiarity with Service Portal and custom application development is a plus
Analytical Skills: Able to translate business requirements into technical solutions.
Collaboration: Effective communication and teamwork skills with both technical and non-technical stakeholders.

Nice-to-Have
Additional ServiceNow certifications (CAD, CIS-CSM, Integration Hub, or related)
Experience in Agile/Scrum project environments
Exposure to other ITSM/CSM platforms or CRM systems

Location
Noida / Hyderabad

Get empowered by NTT DATA Business Solutions!

We transform. SAP® solutions into Value

NTT DATA Business Solutions is a fast-growing international IT company and one of the world’s leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions, including hosting services and support.