Job Description

We are seeking a ServiceNow Business Analyst with strong experience in both business analysis and the ServiceNow platform. This role will be responsible for gathering and translating business requirements into functional specifications, supporting the design and implementation of ServiceNow modules, and ensuring solutions align with enterprise goals and user needs.

 

Key Responsibilities:

Collaborate with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions (ITSM, HRSD, CSM, etc.). Translate business needs into clear, detailed functional requirements and user stories. Support configuration, testing, and deployment of ServiceNow modules and enhancements. Serve as a liaison between technical teams and business users to ensure successful solution delivery. Assist in creating process documentation, training materials, and user guides. Participate in agile ceremonies and contribute to continuous process improvement. Monitor platform usage and identify opportunities for optimization and automation.

Required Qualifications:

3+ years of Business Analyst experience, preferably in an IT or enterprise application environment. 2+ years of hands-on experience with ServiceNow, including knowledge of key modules like ITSM, CMDB, or HRSD. Strong understanding of software development lifecycles and agile methodologies. Excellent communication, analytical, and problem-solving skills. Ability to manage multiple priorities and work effectively across teams.

Preferred Qualifications:

ServiceNow Certified System Administrator or Business Analyst certification. Experience with ServiceNow reporting, workflows, or scripting a plus. Familiarity with ITIL or IT service management principles.