**Job Summary:** We are seeking a skilled **ServiceNow Business Analyst** to join our dynamic team. This role will be instrumental in bridging the gap between business needs and IT solutions, ensuring the successful implementation and optimization of ServiceNow solutions. The ideal candidate will be responsible for gathering requirements, analyzing business processes, and facilitating agile development methodologies to drive efficiency and automation. **Key Responsibilities:** + Serve as a **Business Analyst** for agile development teams, leading sprint planning, daily stand-ups, sprint reviews, and retrospectives. + Collaborate with business leaders, process owners, and IT teams to **gather and analyze requirements** for ServiceNow implementations. + Conduct **workshops and stakeholder interviews** to understand pain points, business challenges, and optimization opportunities. + Act as a liaison between business teams and IT, ensuring that ServiceNow solutions align with organizational objectives. + Facilitate **User Acceptance Testing (UAT)** activities, gathering feedback to validate system functionality. + Provide **technical guidance and mentorship** to developers and ServiceNow administrators. + Stay updated on **ServiceNow best practices and industry trends** , particularly in Health & Safety compliance. + Analyze existing business processes and identify areas for **automation and optimization** using ServiceNow capabilities. **Qualifications & Skills:** + **Certified ServiceNow Administrator (CSA)** certification is required. + Strong experience in hosting and facilitating **SCRUM sessions** with development teams. + Proven experience as a **Business Analyst** , preferably within the ServiceNow ecosystem. + Strong analytical and problem-solving skills with a keen attention to detail. + Excellent **communication and stakeholder management** skills. + Ability to work collaboratively across business and technical teams. + Experience in Health & Safety compliance is a plus. **Why Join Us?** + Work on impactful projects that drive business transformation. + Be part of an innovative and fast-paced team. + Opportunities for professional development and ServiceNow certifications. + Competitive salary and benefits package.