Service Trainer APAC Job Description **Service Trainer, APAC, Based Bangkok, TH** As Service Trainer you Lead with purpose. Teach with impact. Build a legacy of technical excellence across Asia Pacific. Join Grundfos, a global leader in advanced pump solutions and water technologies, as we empower service professionals to deliver excellence. As our Service Trainer for the APAC region, you’ll be at the forefront of skill-building and knowledge sharing, shaping technical talent that drives performance, innovation, and sustainability. **What is the job about?** As a Service Trainer for APAC, you will play a key role in enhancing the technical capabilities of Grundfos employees, customers, and partners across Asia Pacific. Your primary responsibilities will include identifying training needs, designing and delivering engaging service training programs—Conduct both online and face-to-face efficiently —and supporting the overall training process from planning to administration. You are the heart of our Service training hub in Bangkok. **Your main responsibilities:** + **Develop Training Content** Design, prepare, update, and maintain training programs, materials, exams, and exercises. + **Facilitate and Deliver Training** Conduct online and face-to-face training sessions, transferring service, product, and application knowledge. Track training statistics, gather feedback, assess program effectiveness, and implement improvements. + **Collaborate Across Functions** Align with Sales Product Management (PM), Service Product Management (SPM), Regional Service Director (RSD), local Service Heads, HR (Learning Partner, LDT, L&D, Tech Solutions), ASP (Authorized Service Partners) Management, and other Grundfos training teams. + **Coordinate Training Logistics** Manage trainee logistics for face-to-face sessions, including flights, visas, invitations, room bookings, training center setup, and catering. Ensure training facilities are properly prepared. + **Manage Costs and Inventory** Oversee cost control for the Service Training Hub and maintain inventory of demo units. + **Promote and Report on Training** Promote training courses and share post-training reports through Grundfos communication channels. **Your background:** We imagine that you have: + **Education:** A degree in Engineering or related field + **Technical Expertise:** High level of technical pump knowledge + understands the Grundfos product portfolio and is informed about new products. + **Hands-on service expertise:** Has the ability to perform pump commissioning, repairs and maintenance based on system data and technical knowledge. + Communication skills: Advanced communication skills, both written and verbal + dynamic public speaking ability + trainer/teacher mentality, i.e. has the ability to perform service-related product training and give high level technical support to customers and colleagues + **Language:** Fluently in English and Thai + **Business tools utilization:** Has the ability to take advantage of Grundfos Learning Management Systems, Authoring tools (for creating training content) and Microsoft 365 collaboration tools (like SharePoint, Viva Engage, Teams, OneDrive etc.). + **Service tools and systems utilization:** Has the ability to understand and execute service activities through provided business tools (i.e. service documentation, special equipment, FAS reporting and others). + **Troubleshooting and diagnostic failure:** Being analytic, i.e. demonstrating the ability to use a structured and methodical approach in troubleshooting and diagnosing of systems and product issues. **📌** **Important:** To be considered for this position, **please submit your resume in English** . Applications not submitted in English may not be considered. **What’s in it for you?** We’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. In addition, your day-to-day benefits include: + We encourage you to be at the offices, where you can engage, learn, and have fun with colleagues. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation + On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice + Annual bonuses, health insurance, parental support, internal well-being consultants and programmes + Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly **Do you want to learn more?** If you have questions or would like to know more about this position, please contact Recruiter at ffan@grundfos.com If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or Youtube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people (https://www.grundfos.com/careers/meet-our-people) **We look forward to hearing from you.** Information at a Glance **Job details** Workplace: Hybrid (office and home-working) Job Location: Bangkok, Krung Thep Maha Nakhon Bangkok, Thailand Contract Type: Full-Time Employment Type: Regular