Service Trainer AMERICAS (Latin America) Job Description Ready to lead service training across Latin America and make a real impact? Join us in shaping the future of technical excellence by empowering Grundfos employees, customers, and partners through engaging, high-quality training experiences. If you're passionate about service, skilled in communication, and thrive in a multicultural environment, this could be your next big move. **What is the job about?** As a Service Trainer for Latin America (LATAM), you will play a key role in enhancing the technical capabilities of Grundfos employees, customers, and partners across Central and South America. Your primary responsibilities will include identifying training needs, designing and delivering engaging service training programs—both online and face-to-face—and supporting the overall training process from planning to administration. This position will report directly to the Service Competence Development Manager and will operate daily out of either our São Bernardo do Campo facility in São Paulo, Brazil, or our Buenos Aires (Garin) office in Argentina. Please note that relocation for this position cannot be supported, and qualified candidates must have authorization to work in either Brazil or Argentina without sponsorship. **Your main responsibilities:** + **Develop Training Content** Design, prepare, update, and maintain training programs, materials, exams, and exercises. + **Facilitate and Deliver Training** Conduct online and face-to-face training sessions, transferring service, product, and application knowledge. Track training statistics, gather feedback, assess program effectiveness, and implement improvements. + **Collaborate Across Functions** Align with relevant stakeholders from Sales, Service, HR and other Grundfos training teams. + **Coordinate Training Logistics** Manage trainee logistics for face-to-face sessions, including flights, visas, invitations, room bookings, training center setup, and catering. Ensure training facilities are properly prepared. + **Manage Costs and Inventory** Oversee cost control for the Service Training Hub and maintain inventory of demo units. + **Promote and Report on Training** Promote training courses and share post-training reports through Grundfos communication channels. **Your background:** We imagine that you have: + **Education:** A degree in Engineering or related field + **Technical Expertise:** High level of technical pump knowledge + understands the Grundfos product portfolio and is informed about new products. + **Hands-on service expertise:** Has the ability to perform pump commissioning, repairs and maintenance based on system data and technical knowledge. + **Communication skills:** Advanced communication skills, both written and verbal + dynamic public speaking ability + trainer/teacher mentality, i.e. has the ability to perform service-related product training and give high level technical support to customers and colleagues + **Language:** Has the ability to understand, read, write and speak Spanish, Portuguese and English + **Business tools utilization:** Has the ability to take advantage of Grundfos Learning Management Systems, Authoring tools (for creating training content) and Microsoft 365 collaboration tools (like SharePoint, Viva Engage, Teams, OneDrive etc.). + **Troubleshooting and diagnostic failure:** Being analytic, i.e. demonstrating the ability to use a structured and methodical approach in troubleshooting and diagnosing of systems and product issues. **📌 Important:** To be considered for this position, **please submit your resume in English** . Applications not submitted in English may not be considered. **What’s in it for you?** We’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values. In addition, your day-to-day benefits include: + We encourage you to be at the offices, where you can engage, learn, and have fun with colleagues. If you’ll be working from your home office, we’ll make sure you are well equipped with a good workstation + On top of it, flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice + Annual bonuses, health insurance, parental support, internal well-being consultants and programmes + Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly **Do you want to learn more?** If this job sounds appealing, please send your resume by clicking “Apply”. To dig deeper into the Grundfos universe, follow us onLinkedIn (http://linkedin.com/company/grundfos) orYoutube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people (https://www.grundfos.com/careers/meet-our-people) **We look forward to hearing from you.** Information at a Glance **Job details** Workplace: Hybrid (office and home-working) Job Location: Buenos Aires, Buenos Aires, Argentina | São Bernardo do Campo, São Paulo, Brazil Contract Type: Full-Time Employment Type: Regular