**Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.** **_By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?_** **Join us—Where your Career is a Force for Good!** **Job Description:** Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. **Where Your Career is a Force for Good!** **WHAT YOU NEED TO KNOW (Job Overview):** The Service to the Armed Forces/International Services Director manage programs and services requiring social services and organization assistance. Plan, schedule, direct, and implement overall goals and objectives. Oversee the work assignment and performance of staff and volunteers. Develop and manage the budget. Represent the Red Cross and promote services and programs to the communities assigned. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. **This role is not eligible for relocation assistance** **WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):** **1:** Provide overall management, including program design, staff, budget, and service delivery. Ensure quality and consistency by holding staff accountable for adhering to policies and procedures and for meeting qualitative performance standards. Routinely evaluate and monitor inbound and outbound calls. Assure adherence to budget and manage finances in a fiscally responsible manner. **2:** Perform functions impacting volunteer and paid staff including recruitment, selection, placement, training, utilization, timekeeping, performance evaluation, recognition, retention, promotion, transfer, and dismissal. **3:** Serve as a local point of contact and problem resolution for external partners and vendors. **4:** Cooperate with other SAF Center sites on matters related to load sharing, rerouting calls due to training, staff shortages, or surges. **5:** Develop and deliver training programs to maximize potential of individual employees and in support of Red Cross policies, departmental procedures and job duties. **6:** Generate and interpret system reports reflecting case-related statistics such as call volume, call abandonment rates, staff availability and workload, and other required reports. Coordinate with other site managers of activity to identify trends, develop solutions, and recommend and implement any needed improvements. **7:** Develop and implement direction, guidance and procedures to ensure smooth operation of the division. Study and standardize procedures to improve efficiency of subordinates. **Scope:** Interpret and administer policies, process, and procedures that may affect sections and subordinate unit **WHAT YOU NEED TO SUCCEED (Minimum Qualifications):** **Education:** Bachelor's degree required. **Experience:** Minimum 5 years of related experience or equivalent combination of education and related experience required. **Management Experience:** 3 years of supervisory or management experience. **Skills & Abilities:** Excellent interpersonal, verbal and written communications skills. Ability to manage multiple priorities with strong skills in planning and problem-solving. Capable of directing and working effectively with donors, volunteers, staff and committees in a wide range of activities while under pressure and/or deadlines. Ability to manage multiple projects. Detail oriented, extensive organizational skills and excellent follow-through ability. Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Experience in using an electronic customer relationship (CRM) or Case Management System (CMS) or similar customer centric relational database. May require flexibility to work in a 24x7 environment. May require the ability to work non-standard work hours and weekends. Ability to work on a team. **Travel:** Travel may be required. * Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). **Physical** **Requirements:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business offices with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. **_WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):_** + **Military Background or Experience** Familiarity with military culture, structure, and protocols—either through direct service or working closely with military personnel and veterans. + **Strong Relationship-Building Skills** Proven ability to build and maintain effective relationships with diverse stakeholders, including military leadership, community partners, and volunteers. + **Social Services Background** Experience in social work, case management, or community-based services, particularly in roles supporting individuals and families in crisis or transition. + **Volunteer Experience or Volunteer Management** Hands-on experience as a volunteer or in managing volunteer programs, with a strong understanding of volunteer engagement, training, and retention strategies. **BENEFITS FOR YOU:** As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: + Medical, Dental Vision plans + Health Spending Accounts & Flexible Spending Accounts + PTO: Starting 15 days a year; based on type of job and tenure + Holidays: 11 paid holidays comprised of six core holidays and five floating holidays + 401K with up to 6% match + Paid Family Leave + Employee Assistance + Disability and Insurance: Short + Long Term + Service Awards and recognition **_Apply now! Joining our team will provide you with the opportunity to_** **_make your career a force for good!_** _The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law._ ​ **_Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws._** AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS (https://www.americorps.gov/partner/partnerships/employers-national-service) partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday (https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html) to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf)