Company Overview JM Lapp is a growing, privately owned mechanical company located on Main Street in New Holland, PA. We specialize in the installation and service of heating, cooling, and plumbing systems. Our mission is to create a dynamic, mission-driven, and high-growth environment where team members can flourish while serving our customers with excellence. About the Role We are seeking an experienced Service Technician with at least 3 years of experience running service calls independently in heating, cooling, and/or plumbing. If you're tired of working for a company that pressures you to sell, we get it. That's not us. JM Lapp believes in service-first, always. Your job is to provide expert diagnosis, clearly explain the problem, provide options and let the customer decide what's right for them. No sales quotas. No high-pressure tactics. Just honest, skilled service. Key Responsibilities + Diagnose, repair, and service heating, cooling, and plumbing systems in residential and commercial settings. + Offer technically sound repair and replacement options when appropriate, ensuring the customer has the knowledge to make an informed decision—without pressure. + Perform routine maintenance and system checks to maximize efficiency and prevent future issues. + Clearly communicate findings and recommendations to customers, always prioritizing education and options over sales. + Maintain accurate records of service calls, diagnostics, and work completed. + Collaborate with the team to enhance service quality and customer satisfaction. + Keep up to date with industry trends, products, and best practices. + Provide courteous and professional customer service at all times. What We're Looking For + 3+ years of hands-on service experience running HVAC or plumbing calls independently. + Strong diagnostic and troubleshooting skills with the ability to explain technical concepts to customers in a clear and understandable manner. + A service-first mindset – customers trust us to be their expert, and to be informed of their options, not a quota driven salesperson. + Experience using ServiceTitan or similar service management software is a plus. + A team player with high integrity, professionalism, and a commitment to doing what's right for the customer. + Valid driver's license and clean driving record. Why Join JM Lapp? + No high-pressure sales quotas – we focus on service, and giving our customers choices, not selling. + Competitive pay with performance-based discretionary bonus that rewards great service, not aggressive sales. + Health benefits, retirement plan, paid time off, and ongoing training to help you grow in your career. + A team-oriented company culture where we care about our people as much as our customers. + Work with a team that values integrity, trust, and doing what's right for the customer. Bottom Line: If you're a skilled technician who just wants to do great work, serve customers with integrity and honesty we'd love to talk.