Service Technician **General Information** Press space or enter keys to toggle section visibility City Mexico City State/Province Mexico City Country Mexico Department TECHNICAL_SERVICE_ENGINEERING Date Thursday, August 28, 2025 Working time Full-time Ref# 20036406 Job Level Individual Contributor Job Type Experienced Job Field TECHNICAL_SERVICE_ENGINEERING Seniority Level Associate **Description & Requirements** Press space or enter keys to toggle section visibility **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com . We are seeking an experienced Service Engineer to perform preventive and corrective maintenance on high-production and multifunction printing equipment. This role ensures optimal equipment performance and delivers an excellent customer experience. Key Responsibilities + Perform preventive and corrective maintenance on installed equipment. + Diagnose technical issues, analyze root causes, and implement effective solutions. + Replace damaged parts and ensure proper functioning of equipment. + Provide customer training and guidance on equipment use. + Maintain accurate documentation, including service logs and daily reports. + Safeguard company assets such as parts, tools, and equipment. Requirements + Technical Degree or Bachelor’s in Engineering (minimum). + Technical English proficiency. + Proficiency in Microsoft Office Suite. + Experience in a similar role servicing high-production printing equipment. + Strong knowledge of electronics, mechanics, networking, and computing. Key Skills + Strong analytical and problem-solving skills. + Disciplined and detail-oriented. + Excellent customer service skills. + Strong sense of urgency and accountability. Sobre el puesto Buscamos un Ingeniero de Servicio con experiencia para realizar mantenimiento preventivo y correctivo en equipos de impresión de alta producción y multifuncionales. Este rol garantiza un desempeño óptimo de los equipos y una excelente experiencia para el cliente. Responsabilidades principales + Realizar mantenimiento preventivo y correctivo en los equipos instalados. + Diagnosticar fallas técnicas, analizar causas raíz e implementar soluciones efectivas. + Sustituir partes dañadas y asegurar el correcto funcionamiento del equipo. + Capacitar y asesorar a los clientes en el buen uso de los equipos. + Mantener documentación precisa, incluyendo bitácoras y reportes diarios. + Salvaguardar los activos de la compañía (refacciones, herramientas, etc.). Requisitos + Carrera técnica concluida o Ingeniería (mínimo). + Inglés técnico. + Dominio de la paquetería de Microsoft Office. + Experiencia mínima de 5 años en puesto similar, brindando servicio a equipos de impresión de alta producción. + Conocimientos sólidos en electrónica, mecánica, redes y computación. Habilidades clave + Capacidad analítica y de resolución de problemas. + Disciplina y orientación al detalle. + Excelentes habilidades de servicio al cliente. + Sentido de urgencia y responsabilidad. Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.