Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date:

 

 

 

JOB STATEMENT
 
Responsible for field services delivery during pre-sales, middle-sale and post-sales, including but not limited, technical communication, installation and commissioning, inspection and maintenance, site troubleshooting and repair, and also remote services to customers.

Deliver the professional field services in a cost-effective manner and in line with service standard and process, to meet customer satisfaction.
 
Support sales to drive the business growth.
 
JOB DUTIES AND RESPONSIBILITIES (in addition job statement)
 
Comply with EHS policy and make sure the services are delivered in line with company policy and guideline.
Responsible new equipment installation and commissioning service. Coordinate with project team and capital sales, and closely work with customer to make sure the site service is delivered in a cost-effective manner.
Provide technical communication, product operation and maintenance training to customer.
Quickly response to the customers on equipment troubleshooting and site repair, fix the issue and recover the operation, escalate to the supervisor/manager in a timely manner if not solved.
Identify the service opportunity, work out the value-added technical proposal of product maintenance, performance/application optimization, and submit the supervisor/Manager.
Feedback the product quality quickly, make the analysis and proposal, coordinate with related teams to address the site issues for customer satisfaction.
Identify business opportunities, prompt the service solution to customer by closely working with sales team.
Work closely with sales team to provide full support to customers and drive the business growth.
Submit all the required reports to the management by deadline.
Other duties assigned.

Hiring Manager: Lingjun Hu 
 

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

 

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

 

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.  
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. 

 

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