Job Description

We’re looking for a Service Technician who’s passionate about technology, customer success, and continuous learning. In this role, you’ll be the frontline expert supporting the deployment, maintenance, and troubleshooting of our innovative hardware and software solutions—both onsite and remotely. If you enjoy working directly with clients, tackling technical challenges, and being part of a collaborative, agile team building next-gen systems, this is the opportunity for you.

Responsibilities Include

- Install, configure, and maintain hardware/software systems at customer sites or remotely

- Troubleshoot and resolve issues related to hardware, networking, and system configurations

- Partner with engineering and product teams to report bugs and suggest improvements

- Train customers on system usage and best practices

- Document service activities, resolutions, and technical insights for internal knowledge sharing

- Provide responsive on-call support and ensure timely resolution of service requests

- Champion customer satisfaction through professional, solution-oriented support

- Contribute to internal tools, documentation, and service process improvements

Must Have

- Associate’s degree OR certification in electronics, electromechanical engineering, mechatronics

- 2+ years experience in technical support, field service, or installation

- 2+ years experiences with modern sensors, motion systems, control hardware/software, and robotic arms

- 2+ years customer interfacing experience (co-ops or internships valid)

- Experience with troubleshooting PLC programs, electromechanical systems.

- Experience using hand & power tools, diagnosing equipment, and working independently or on-site with clients

Pay and Benefits

The pay range for this position is $60000.00 - $70000.00/yr.

Competitive salary
Equity options
High-impact role in a rapidly growing company
Collaborative, supportive team culture
Career growth opportunities as the company scales

Workplace Type

This is a fully onsite position in Columbus,OH.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.