Our client, a leader in energy management solutions, is seeking a Service Technician 1 to join their team. As a Service Technician 1, you will be part of the Customer Services Department supporting Managed Services clients. The ideal candidate will have excellent customer service skills, strong communication abilities, and a detail-oriented mindset which will align successfully in the organization. **Job Title:** Service Technician 1 **Location:** Austin, TX **Pay Range:** $25hrly **What's the Job?** + Provide remote diagnostics and troubleshooting assistance over the phone for field technicians and customer dispatched technicians. + Deliver remote technical support for end-users at locations with installed Energy Management Systems. + Maintain a high level of customer service for Managed Services clients. + Conduct technical analysis and troubleshooting of Energy Management Systems (EMS). + Ensure persistent connectivity to remote servers and respond to client inquiries effectively. **What's Needed?** + High School Diploma and 3 years of technical customer service experience. + Proficient in communication, both verbal and written. + Demonstrated proficiency in typing and grammar. + Knowledge of customer service principles and practices. + Ability to work effectively in a team and manage multiple tasks. **What's in it for me?** + Opportunity to work in a dynamic and supportive environment. + Chance to enhance your technical skills and customer service expertise. + Engagement with a diverse team that values your insights and ideas. + Potential for the position to convert to full-time based on performance. + Participation in an on-call rotation to further develop your problem-solving skills. **Upon completion of waiting period associates are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Supplemental Life Insurance + Short Term Disability Insurance + 401(k) If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.