**#Greatmindsdontthinkalike:** At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. **About the Team** Community Operations is the heart and soul of our **#BuildWithHeart** approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it’s an organisation that touches every part of Uber! **About the Role** Fix Experience is a global team that takes full ownership of production Bug and Outages and drives them all the way to resolution in real-time. The team serves two key functions while bridging the gap between our support and engineering organizations. We triage agent reports of possible bugs and outages to identify system issues by deeper investigations, reproducing the issue, and escalating them to the appropriate team to drive resolution in a timely manner. We also handle incident response protocols during outages to ensure that key partners are updated as well as we provide the support needed to connect the dots. **Your Impact in Role:** -  Identify trends in assigned area and propose improvements - Replicate, troubleshoot, and define systematic issues - Define, build, and operationalize solutions -  Author resources and communicate solution details **Basic Qualifications** - 1+ year of experience in a related field - Prior experience in technical troubleshooting - Intermediate data analysis and processing skills using spreadsheets with formulas and SQL - Strong stakeholder management skills - Strong communication and problem-solving skills **Preferred Qualifications:** - At least 6 months of GFX Tier 4 experience with proven expertise in a queue or product areas; or at least 1 year SME/queue experience within Uber - At least 2 years of experience in bug identification, triaging, bug reproduction, debugging and outage identification; or IT incident management - Or 2+ years of hands-on experience in Software / Application tech issues investigation, problem identification, reporting observations to the tech team and getting them fixed -  Or 2+ years of data analytics/science experience with insights, and intermediate SQL and coding experience. - Or 2+ years of Uber Operations experience specializing in retail, heavy investigations, end to end support to customer concern resolution; and heavy mastery of Uber domain, app, and tools -  Schedule flexibility Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).