Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join Thermo Fisher Scientific to assist customers in finding cancer cures and ensuring food safety.

Location/Division Specific Information

Santa Clara, CA

How will you make an impact?

The Service Support team helps global engineers and specialists with Single-Use Technologies and Bio-production Equipment.

What will you do?

Support team helps service team provide outstanding customer experience. Role includes responding to inquiries, troubleshooting, and collaborating with other teams.

Key responsibilities include:

Assisting with customer communications and resolving critical issuesSupervising and following up on spare parts and service quotes, customer purchase orders and customer ordersCoordinating customer demand and direct incoming customer material for inhouse calibrations and/or repairsAchieving delivery of equipment within the specified delivery timelinesFacilitating execution of projects being implemented at the customer site including RMA and warranty requestsSupervising service contract obligations and facilitate compliance with key performance indicatorsWorking with regional managers to project delivery schedules and adjust service schedule for resource planning and schedulingMaintaining Service Database in Salesforce.com

How will you get here?

Education

Bachelor's degree or equivalent work experience.

Experience

Proven abilitySalesforce experienceERP experienceCustomer service experienceExperience in the Biotech/Pharma field a plus!

Knowledge, Skills, Abilities

Self-directed, persistent and results drivenAble to seek and resolve problemsAbility to work well under timelinesExcellent verbal and written communication skillsPhenomenal teammate, able to work successfully with others

At Thermo Fisher Scientific, every one of our outstanding minds has an exceptional story to share. Come on board and be a part of our remarkable mission—empowering our customers to improve the world's health, cleanliness, and safety.