Service Operations Supervisor **ABOUT ADVANCED ENERGY** Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado. **POSITION SUMMARY** A Service Operations Supervisor manages one or more service teams within an AE repair and/or manufacturing facility to meet all department KPIs while ensuring a safe and productive work environment for team members. This position requires a strong focus on employee engagement and accountability as well as a commitment to continuous improvement and customer satisfaction. **ESSENTIAL RESPONSIBILITIES:** + Maintains a safe working environment for employees by correcting potentially unsafe issues & processes and ensures all team members are adhering to safe work practices. + Supervises the daily activities for hourly technical/mechanical service team members and handles all aspects of employee management. + Ensures daily and weekly customer delivery targets are met. + Meets all department KPIs around Quality, Delivery and Cost through team member engagement and collaboration with other supervisors. + Acts as a liaison between technical and non-technical service and support teams. + Coaches and contributes to the professional growth of employees through daily interactions and regular 1:1 meetings. + Ensures employees receive all necessary training needed to do their jobs. + Drives continuous improvement activities and actions. + Ensures all calibration and preventative maintenance of operations equipment is completed. + Occasional evening and weekend support during periods of high customer demand. + May be occasionally required to perform technical or repair duties. + Occasional travel (less than 10%) may be required. + Other duties as assigned. **WORK ENVIRONMENT:** + Works in a manufacturing and repair environment which may be noisy and fast paced. **PHYSICAL REQUIREMENTS:** Standing 40% approx. time Walking 20% approx. time Sitting 40% approx. time Carrying 30 LBS. Max Pushing 50 LBS Pulling 50 LBS **QUALIFICATIONS:** + Electronic and Mechanical background required and must be able to read and interpret drawings and schematics. + Ability to make decisions using judgement, experience and knowledge of AE policies. + Effective verbal written communication skills. + Willing and able to engage and effectively resolve conflict situations and employee relations issues. + Ability to collaborate and involve others in decision-making and problem solving. + Good understanding of ERP systems supporting the service/repair processes. + Knowledge of demand-based manufacturing systems. + Good PC skills, including Excel, Word, MS Standard Office. **EXPERIENCE:** + 3+ years of experience in a technical manufacturing, repair or engineering environment. + Previous supervisory experience is preferred however candidates without supervisory experience but display a strong leadership aptitude will also be considered. **EDUCATION:** + Associate’s degree in an engineering, technical or manufacturing related discipline OR a combination of education and experience equivalent to a technical associate’s degree. **COMPENSATION:** As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $70,000 to $90,000 per year. **BENEFITS:** As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce.  Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and discounted Employee Stock Purchase Plan.  In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes: + Medical - multiple medical plans are available to choose from + Short and long-term disability and life insurance + Health savings and flexible spending accounts + Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays + 8 hours of paid volunteer time off + 8 weeks of paid parental leave for both Moms and Dads + Company matched 401(k) + Tuition reimbursement + Expanded mental health coverage and employee assistance programs + Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance **Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.** **Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to HumanResources@aei.com** **CO ONLY:** **Applications will be accepted through 5/31/2025, the company reserves the right to review applications at any point after they are submitted.**