Description Job Description: We are seeking a dedicated and detail-oriented Customer Service Representative to support clients using the HireRight system for background checks and screening. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work effectively in a fast-paced, team-oriented environment. Responsibilities: + Provide high-quality support to clients utilizing the HireRight system via phone, email, chat, and other communication channels. + Follow up on outstanding items to ensure completion in compliance with established Service Level Agreements (SLAs). + Maintain accurate documentation of all client interactions. + Develop and maintain an intermediate working knowledge of relevant products, industry policies, and procedures. + Identify opportunities for process improvements and collaborate with leadership to implement changes. + Demonstrate proficiency with systems and software such as HRIS, Salesforce, Flex Core Advanced, and ORS. + Serve as a mentor to less experienced team members. + Perform data entry with strong attention to prioritization, accuracy, and organization. Requirements Qualifications: + 2+ years of customer service experience. + Strong communication and interpersonal skills. + Ability to work independently and as part of a team. + Familiarity with CRM and HR software systems preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .