Service Specialist Job Description As a Service Specialist in Grundfos, you will apply technical and customer insights to identify, sell and provide customers with value-adding service and after-sales solutions. You will also have functional responsibility for supervising junior colleagues and assisting leadership. Work closely with sales colleagues to ensure a positive customer experience. **Your main responsibilities** : + Carry out risk assessment before on-site visits. + Key contributor to the increase of Recovery Cost of local team by positively influencing growth of Utilization and Billable Rate. + Small leads specialist i.e. works closely with service technicians who proposed service leads to offer solutions to customers through SOFFE (Service Offering). + Build repo with clients by meeting them / keeping in touch. Keeps track of these activities through CRM Facetime. + Listens to customers and identifies how Grundfos value proposition supports their business needs. + Keeps close tap on service customer satisfaction and provide feedback to service team for improvement + Promotes and manages Service Agreements. + Works closely with PU Aftermarket/Sales team: + for service job opportunities + on commercial aspects i.e. propose pricing and profit margin according to PU’s advice + with support on budgetary service hours for comprehensive service agreements, and project-based jobs quoted by PU + on outcome of large service leads handled by PU. + to attend joint meetings with end-users to offer service solutions (SOFFE). + by discussing developments in monthly SLA meetings. + Generates and manages Service Hours Opportunities pipeline; works to increase hit rate by regular meeting with customers. + Provides basic technical after-sales service ie inspection, energy check, etc. + Fulfill request for pre-sales/technical support from PU sales/customers. + Generates own service leads for service agreements / energy optimization, etc. + Works closely with vendors for pricing and technical solutions to customers. + Provides updates on developments in GPP Service BRM. **Experience or understanding in the following:** + Bachelor’s Degree + To have at 2-3 years of relevant work experience before entering level besides formal education + Experience working with business process within the service environment + Strong ability to influence others + Possess good understanding of relevant systems, local laws and regulations where applicable, for a service environment + Solid knowledge of the plans, processes and activities within the functional area in the service environment **Do you want to learn more?** If this job sounds appealing, please send your resume and cover letter by clicking “Apply”. To dig deeper into the Grundfos universe, follow us on LinkedIn (http://linkedin.com/company/grundfos) or Youtube (http://youtube.com/user/grundfos) , and to get to know some of your future colleagues and why they enjoy working at Grundfos, check out Meet our people (https://www.grundfos.com/careers/meet-our-people) **We look forward to hearing from you.** Information at a Glance **Job details** Workplace: Onsite Position Job Location: Makati City, National Capital Region, Philippines Contract Type: Full-Time Employment Type: Regular