The Added Value Services organization will combine Digital, remote support, advisory and training to create a new business.

The EMEA CS product management and commercialization is the key element of the CS technical solutions.

As a member of the Added Service Value, S/He is expected to be team player in the continual improvement of the service.
S/He needs to be an active player to propose standardization and implementation of across the Customer Service EMEA team.

We offer:We offer:

Career Development

Competitive Compensation And Benefits

Pay Transparency

Global Opportunities

Learn More Here: http://www.dematic.com/en-gb/about/careers/

About Dematic
Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.

Tasks and Qualifications:

Your Tasks and Responsibilities:

Prepare all the elements to commercialize new technical solutions, software and products.Drive and follow EMEA Commercialization service KI´s & KPI´s  CS product management from development, operation, obsolescence to sunsetting, supporting sustaining engineering.Service bulletin creation and distribution, internally and external. Manage internal and external information flowNew, internal / external Software for CS, specify, evaluate, test, purchase and support implementation.Participate in business case development.Management of the Added Value Service continual improvement of his scope 

Your Qualification:

At least 5 - 8 years’ experience in similar role (Product management, Service Management, Consultance, ….)Degree/MBA qualified or similar level of qualification  Demonstrable track record in managing sizeable indirect workforce cross countries. Health and Safety awareness  Digital & Analytics products and services Maintenance proceduresProject Management approach Costing and pricing methodologies Leadership and Team Skills Good communication skills – must be able to influenceHigh stress tolerance Results orientation Analytical ability in problem solving Creativity Ability to AnalyzeCustomer Focus Situation Sensitivity Team Player, who is supportive and collaborative