Overall Role Purpose: Achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.
Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers\n\n

Key Activities:

\n\nAct as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner\nEnsure that a high level of professional rapport is developed and maintained with all customers\nMaintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved\nProvide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action \nFollow procedures to comply with the ISO procedures and safe working practices\nMaintain a thorough knowledge of DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, and sales queries with confidence at all times\nHighlight any recurring problems so that corrective actions can be taken promptly \nProcess all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer\nPromote and sell DHL’s value-added services such as Insurance, and participate actively in the Sales Lead programme to contribute to the country revenue\nHighlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers\nWork effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit\nEnsure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged\nKeep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day. \n\n

Key Capabilities:

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Customer Orientation:

\n\nIs focused on identifying and meeting customer needs. Acts to establish a long term business partnership with internal and external customers.\n\n

Planning and Organizing:

\n\nThe job holder must be highly organized in keeping records of cash, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently.\n\n

Results Orientation:

\n\nContinually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.\n\n

Teamwork:

\n\nWorks cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.\n\n

Accountability:

\n\nActs responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures. Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.\n\n

Communication Skills:

\n\nProvides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.\n\n

Self Management:

\n\nRemains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.\n\n

Attention to Detail:

\n\nIs thorough and complete in performing all aspects of the job. Stays focused on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.\n\n

Experience:

\n\nExcellent verbal communication skills and interpersonal style\nExcellent personal presentation, grooming and hygiene\nExcellent organizational skills, including ability to prioritize workload\nAbility to effectively contribute as a team member as part of a busy team\nProven ability to work under pressure in a fast paced, time sensitive environment\nDemonstrated ability to use initiative/judgement to solve job related issues\nGood understanding of DHL Network\nStrong problem solving capability\nDesire to get the job done\nPassion to provide excellent Customer Service\nRight first time philosophy\nSound educational back ground with knowledge of the Service Industry, an added advantage\nWorking knowledge of Microsoft Word, Excel and Power Point.\nGood oral and written communication skills – English & Arabic preferable\nSelf motivated individual capable of taking ownership and working independently\nTolerance for stress in a fast paced working environment.\nExcellent planning and organizing skills\nGood team player\nAdheres to policies and procedures\nPossesses good relationship building and interpersonal skills\n\n

Educational Qualifications:

\n\nBachelor degree\nFluent English.\nComputer literate and familiar with Word and Excel.\n\n

\n\nOUR OFFER:\n\n\n\n\t\n\tStrong career support in an international environment.\n\t\n\t\n\tGreat culture and colleagues.\n\t\n\t\n\tMultifarious benefit programm.\n\t\n\n\n\nDo you see a personal challenge in these versatile and responsible tasks? Then apply now!\n\n\n\nWe look forward to receiving your application!\n\n\n\n