SERVICE POINT ADVISOR - Overnight/Floater Shift
Would you like to become part of the world’s most international company?
Would like to join Lebanon's Best Employer for 7 consecutive years?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to DHL Express Lebanon and join our team of Motivated People; our Insanely Customer Centric Culture and become a Certified International Specialist!
JOB PURPOSE
The Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensures that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.
MAIN TASKSAct as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous mannerEnsure that a high level of professional rapport is developed and maintained with all customersProcess all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customerPromote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead program to contribute to the country revenueWork effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spiritDeal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention from ManagersEnsure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance.Ensure that all customer details/requirements are captured accurately onto the relevant systems.Flexibility to work various shifts, including night shifts, and willingness to be based at different locations as required.YOUR PROFILE\n\n\n\tHave Bachelor’s Degree or equivalent\n\tHave previous experience in a Customer Contact Centre or Telesales environment\n\tCustomer Centric\n\tExcellent communication and interpersonal skills\n\tAbility to work under pressure\n\tAbility to work in fast paced environment\n\tFluent in English and Arabic\n\n\nOUR OFFER\n\n\n\tStrong career support in an international environment\n\tGreat culture and colleagues\n\t
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
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\n\tWe look forward to receiving your application!