Pointe Noire, Pointe Noire, Congo
4 days ago
Service Point Advisor
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our \"Insanely Customer Centric\" Team and become a Certified International Specialist!



YOUR TASKS:Deliver exceptional customer service by responding to inquiries, resolving issues, and ensuring customer satisfaction.Promote and sell DHL products and services to increase customer usage and drive revenue growth.Accurately process shipments in the system, ensuring proper coding and timely dispatch.Collect and remit sales proceeds daily with full accountability and adherence to finance procedures.

Report service issues and suggest improvements to enhance the overall customer experience and operational efficiency.


YOUR PROFILE:Strong communication skills – verbal and written, with a professional and customer-friendly tone.Customer-oriented mindset – genuinely focused on helping customers and delivering solutions.High attention to detail – ensures accuracy in processing shipments and handling payments.Calm and solution-driven – manages complaints or pressure situations with composure.Collaborative and proactive – works well in teams and takes initiative to support improvements.
OUR OFFER:Strong career support in an international environment.Great culture and colleagues.Multifarious benefit programm.Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

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