As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
The Inside Service Parts Manager is responsible for leading the Service Parts Team, overseeing shipping and receiving operations, and managing customer interactions to drive sales and efficiency.Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, Marmon-Herrington relies heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
We are searching for a motivated and well-spoken Inside Sales Parts Manager to join our team. The Inside Sales Parts Manager will be responsible for developing new leads/contacts, understanding customer needs, compiling, and analyzing sales data and strategies, offering parts solutions, and managing the department. To be successful you should be able to build rapport with customers while ultimately seeking their satisfaction. A top Inside Sales Parts Specialist should also be very competitive and a good listener. The primary responsibilities will be to increase opportunities through customer interaction, add value to the customer through problem solving, and increasing our success rate with quotations.
KEY DUTIES AND RESPONSIBILITIES
Lead and manage the Service Parts Team, ensuring efficiency and accuracy in all processes.
Oversee the Shipping and Receiving department to streamline operations.
Develop deep product knowledge of the Marmon-Herrington product line, including bills of material and part functionality in the heavy truck market.
Work cross-functionally with shop and office personnel to understand production processes and spare parts needs.
Collaborate with key vendors to implement and enhance an e-commerce platform while optimizing resource allocation.
Engage customers proactively to ensure their needs are met, follow up on quotations, and identify sales opportunities.
Analyze customer buying patterns to identify missed opportunities and potential areas for upselling.
Develop a competitive database to track industry trends, competitor offerings, and market gaps.
Work with Procurement and Finance to maintain optimal inventory levels while minimizing excess and obsolete (E&O) stock.
Identify and recover business from customers with declining sales.
Provide weekly activity reports to the Sales Director, tracking achievements and order activity.
SKILLS AND QUALIFICATIONS
Bachelor’s degree in Marketing, Business Administration, or a related field preferred (equivalent experience will be considered).
Proven leadership experience in sales, parts, or service operations.
Strong project management and organizational skills.
Strong project management and organizational skills.
Excellent analytical and problem-solving abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Exceptional communication skills (oral and written).
Ability to work independently and within a team.
Strong time management skills with the ability to prioritize tasks effectively.
A customer-focused, can-do attitude with a drive for results.
Willingness to travel as needed.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.