Emerson is a trusted partner in the world's most crucial industries to address the biggest challenges of modern life. We cater to a wide range of industries including water, mining and minerals, and oil and gas industries. As a Service Operations Manager, you will be responsible for overseeing the daily operations of the service department to ensure Safety, efficiency, customer satisfaction, and operational excellence. 

Do you want to be part of our goal to make the world healthier, safer, and more balanced? Apply now and join our team!

In This Role, Your Responsibilities Will Be:

Supervise the daily operations of the service department, ensuring smooth and efficient processes. Establish, organize, implement, and complete the company's annual service targets, arrange and handle the daily work of the service department Help develop and implement Work Instruction Procedures & Site JSA’s to improve quality, safety, service delivery and efficiency.  Improve and continuously improve the production site management and processes, including on-site 5S, safe production, and on-site processes for serviceable products. Regularly update service capability matrix, training plans, training records, risks, opportunities, etc. Maintain effective communication and collaboration channels with other departments and peer leaders. Maintain compliance with company quality policies, standards, and manufacturing practices Pay the utmost attention and good judgment to prevent EHS accidents and take corrective actions  Be responsible for maintaining EHS working conditions and work habits in the area under jurisdiction, and ensure the safety and health protection of subordinate employees  Monitor critical metrics and take corrective actions as vital to meet goals. Ensure compliance with company policies, industry regulations, and safety standards. Responsible for developing and implementing operational performance metrics, such as safety, efficiency, monthly sales goals, customer service levels, overtime, and inventory management. Ensuring compliance to Emerson safety and environmental polices along with adherence to state and local laws and regulations Implementation of Emerson performance management system and reintroduction of skills matrix to ensure teams have adequate skills and knowledge and understand development gaps Lead, coach, and mentor service team members to foster a high-performance culture. Conduct performance evaluations, provide feedback, and create development plans for team members.  Manage staffing levels, including hiring, training, and scheduling, to meet service demands. Ensure high levels of customer satisfaction by implementing service excellence initiatives. Handle advanced customer issues and work towards timely resolution.  Analyze customer feedback and implement improvements to enhance the customer experience. Identify inefficiencies in service operations and recommend solutions for improvement. Leverage technology and automation to streamline workflows and enhance productivity. Collaborate with other departments to improve cross-functional service processes. Improve profitability through managing budgets, cost controls, and prioritization of resources. Help to optimize inventory levels for service parts and equipment to reduce downtime and waste. Help to negotiate contracts with vendors and service providers as needed.

Who You Are:

You show a tremendous amount of initiative in tough situations and quickly and significantly act in a constantly evolving and unexpected situation. You seamlessly adapt your style to fit the specific needs of others. You articulate messages in a broadly understandable way. 

For This Role You Will Need:

Tertiary engineering or technical mechanical, operations management, or a related field. Demonstrated leadership in service operations, customer support, and related team management functions. Strong problem-solving, analytical, and decision-making skills. Proficiency in service management software and operational tools.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.