We’re recruiting for a growing service company in the door and access systems industry that's looking for a sharp, organized Service Operations Manager to lead daily workflow, manage field teams, and improve the customer experience. This is a leadership role where operational coordination meets people development.

In This Role, You’ll:

Oversee scheduling and dispatch for both residential and commercial service calls

Drive technician productivity and performance across daily assignments

Review job documentation and ensure consistent use of CRM tools (Service Fusion or similar)

Work directly with customers to resolve service issues and manage expectations

Prepare estimates and manage invoice accuracy

Deliver clear reports on team metrics, job status, and technician KPIs

Onboard and train new hires; support ongoing team development

Enforce process consistency and drive operational improvements

Manage materials, equipment rentals, and vendor coordination

What You Bring:

Background leading field service or operations teams

Advanced Microsoft Excel skills (reporting, formulas, pivot tables)

Experience with scheduling and dispatch platforms

Excellent time management and communication skills

A proactive mindset with strong follow-through

Familiarity with residential or commercial service environments

Compensation & Perks:

$50K starting salary with performance review after 60–90 days

$2,000 retention bonus at 6 months

1% commission on service and installation sales

13 PTO days after 90 days, plus six paid holidays

Full medical, dental, vision, and additional insurance benefits

Monday–Friday, 7 AM–5 PM work schedule

This position is based out of Spring, TX and requires on-site presence. If you’re ready to step into a leadership role where your operational skills make a direct impact — we want to hear from you.