Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 4,2 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure. Our Global Business Services teams provide essential services to our Fresenius Medical Care teams around the world that make it possible for us to deliver life-changing care to more than 75,000 patients annually. This position is located in **Bangalore** **,** in our newly built GBS Hub. Shift starts at 12:30 IST during summer and 1:30 IST during winter time. **Job Summary:** We are seeking a highly skilled **ServiceNow Developer t** o join our dynamic team. This role will be instrumental in designing, developing, and implementing innovative solutions on the ServiceNow platform, with a focus on **Customer Service Management** . The ideal candidate will have a deep understanding of ServiceNow best practices, extensive hands-on development experience, and the ability to drive automation and optimization initiatives. **Key Responsibilities:** + Contribute to the design, development, and implementation of **ServiceNow CSM solutions** to support business requirements. + Partner with business leaders, process owners, and IT teams to **gather and analyze requirements** , ensuring alignment with organizational objectives. + Conduct **workshops and stakeholder interviews** to understand pain points, business needs, and areas for automation. + Develop, configure, and maintain **ServiceNow modules** , ensuring high performance and scalability. + Provide **technical guidance and mentorship** to junior developers and ServiceNow administrators. + Facilitate **User Acceptance Testing (UAT)** activities, gathering feedback and ensuring successful deployment. + Analyze existing business processes and identify opportunities for **automation and optimization** using ServiceNow capabilities. + Stay updated on **ServiceNow best practices and industry trends** , particularly in Health & Safety compliance. + Act as a **bridge between business teams and IT** , ensuring seamless communication and alignment of objectives. **Qualifications & Skills:** + **4+ years of experience** in ServiceNow development and implementation. + **Certified ServiceNow Administrator (CSA)** certification is required. + **ServiceNow Certified Application Developer (CAD)** certification is required. + **Certified Implementation Specialist – ITSM** (preferred). + **ITIL v3 Foundations Certification** is a plus. + Strong experience in hosting and facilitating **SCRUM sessions** with development teams. + Proven expertise in **ServiceNow Customer Service Management (CSM)** module. + Hands-on experience with **ServiceNow scripting, workflows, UI policies, business rules, and integrations** . + Excellent problem-solving, analytical, and communication skills. + Ability to work in a fast-paced environment and manage multiple projects effectively. **Why Join Us?** + Work on cutting-edge **ServiceNow CSM** projects that drive business transformation. + Be part of an innovative and collaborative team. + Opportunities for continuous learning, professional growth, and **ServiceNow certifications** . + Competitive salary and benefits package.