Job Description

In this leadership role, the successful manager will work collaboratively across all internal organizations to ensure the success of Agilent by leading engineers delivering outstanding service.  The Service Manager role provides an excellent opportunity for an experienced people manager to continue to grow their managerial and leadership skills.   The successful candidate will need to balance three overarching priorities:  Customer happiness, Employee Satisfaction and Business Excellence. 

This manager must reside in the greater Los Angeles area or Orange County, CA.

Responsibilities include:

Direct supervision of up FSE’s

Ensuring supervised employees carry out Agilent’s Standards of Business Conduct and exhibit Agilent Values.

Ensure understanding of global and local strategies.

Ensuring supervised employees meet or exceed FSE performance metrics.

Work with employees on soft skills and technical skills development to support business needs.

Spearheading work schedules to meet the needs of the district.  Includes FTO approval.

Decision making on mid value expenditures (<$5,000)

Engagement with sales channels for sustained growth.

Review customer account data and deliver business reviews.

Focus on customer solutions applying the Agilent portfolio of products and services.

May require customer visits to assist with sales opportunities or service customer concerns.

Other system approvals: expense parts, expense reports, etc.

Implement global and local work policies.

Provide timely and constructive input to the leadership team.

Engagement to ensure employee happiness and retention. 

Includes face to face meetings with direct reports.

Qualifications

Bachelor's, Master's Degree ideally within the science field -- e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar; may consider applicants with an equivalent combination of training, education and direct experience.

5+ years of experience as a field service engineer.

1+ years experience formally or informally leading people, projects and/or programs for entry to this level; 3+ years prior supervisory or management experience is helpful.

Good understanding of Agilent’s products and brands.

Demonstration of financial decision making.

Excellent written and oral communication skills.

#LI-DT1

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least May 26, 2025 or until the job is no longer posted. It is sales incentive eligible. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $158,012.00 - $263,354.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required: 35% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support