Create a better tomorrow with us !
We are seeking a Service Manager - Employee Benefit Platform who speaks German to join our Global Business Service.
The Service Company “Global Business Service” (GBS) of Siemens has a clear ambition: Be the Partner of Choice for Siemens businesses as well as external customers going forward. Within the GBS organization the Service Line H2R ORS we're hiring a Service Manager with strong analytical skills, adaptability to change, and a solid understanding of global benefit standards. Proficiency in German (B2/C1) is crucial for collaboration with German clients, and expertise in compensation is advantageous. The ideal candidate should also possess a good technical understanding, a keen interest in learning to use new analytical software.

What part will you play? / Responsibilities:

1. Support/Incident Management:Provide technical end-user support for the platform and escalate tickets internally and to vendors as needed.Investigate technical problems, review approval workflows, and send reminders.Generate monthly reports and communicate downtimes or releases.Support our internal (German) stakeholders within the incident management process & align between them and the vendors as neededSupport during the onboarding of external partners to the platform & support during the ongoing operationsEnsure operation documentations are updated according to latest system configurationAlign with vendors to ensure support processes are running smoothly – if needed initiate improvement steps2. Change Request Management:
Facilitate regular meetings and communication for Change Requests (CRs).Follow up on the progress of ongoing CRs internally and with vendorsProvide templates and ensure quality checks of CRs.Set up new benefits and monitor alignment with suppliers & internal stakeholders.3. IT/Infrastructure:Manage annual SSO, webservice and email signature certificate rotations internally and with venors.Ensure smooth execution of interfaces.Monitor user data imports and handle errors promptly.4. Roles & Authorizations:Ensure correct role assignments and initiate annual re-certification.Perform role assignments audits regularly together with the vendorsConfirm role mapping correctness including CR process.5. Data Retention:Verify data retention compliance for new benefits.Conduct regular manual data deletion of selected benefits.
6. Release Management:Identify supplier releases' impact and manage deployments.Collaborate with Product Owner on new supplier featuresWhat you need to make real what matters.What you need to make real what matters.Strong analytical skills.Adaptability to a fast-paced environment.Understanding of global benefit standards.Proficient in German (B2/C1) and English.Pro-customer oriented.Confident appearance in discussions with vendors and internal stakeholdersGood technical understanding and interest in learning to use new analytical software
What can you gain by joining us?
More time to restUp to 33 days of vacation (5 weeks of holiday + up to 8 extra days from the benefits budget).The option to take unpaid leave for rest or travel.Flexibility and home officeFlexible working hours and the ability to work from home, with a contribution towards home office expenses.Individual benefits budgetPersonal budget of at least CZK 24,000 to buy selected benefits from categories finance, wellbeing and health.My financeContributions towards pension and/or life insurance and/or DIP (a long-term investment product) from your benefits budget.Employee stock ownership plan – share in the company’s success.My wellbeingCafeteria system from the benefits budget.E-meal vouchers or company canteen.Company nursery in Prague and Ostrava to support working parents.Exclusive employee offers and discounts.My healthDiscounted MultiSport card.The option of access to premium healthcare and crisis support (e.g., psychological counseling).
Siemens is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.We are committed to forming a team that represents a variety of backgrounds, perspectives, and skills. This is how we work best. Problem solvers and entrepreneurs are highly welcome.Make your mark in our exciting world at Siemens and learn more: www.siemens.com