Founded in 2010, Fun Town RV (FTRV) has grown into Texas’s largest RV chain, operating 36 locations and planning to expand. We provide excellent customer service and offer top RV brands for less, backed by a rigorous 100+ point inspection process on every RV we sell. At Fun Town RV, we prioritize hiring candidates who are honest, accountable, positive, and passionate about exceeding expectations. If you're seeking a dynamic career with growth potential and competitive earning opportunities, we encourage you to apply!

Overview:

The Service Manager is responsible for leading the Service Department to achieve operational excellence, financial performance, and superior customer satisfaction. This role includes overseeing service operations, personnel management, process development, and compliance with safety and regulatory requirements. The Service Manager will coordinate between departments and promote a culture of accountability, training, and continuous improvement.

Department Operations & Performance

Lead the Service Department to meet or exceed operational goals in customer satisfaction and profitability. Forecast departmental objectives and manage daily operations to align with long-term goals. Monitor and enforce compliance with safety protocols and applicable local, state, and federal regulations.

Staff Management & Development

Recruit, train, and supervise department staff including Service Advisors, Technicians, Parts, Warranty, and PDI personnel. Oversee work schedules and adherence to company policies and procedures. Provide ongoing training, coaching, and performance evaluations to support employee growth and productivity.

Customer Satisfaction & Quality Control

Promote a customer-first culture within the service department. Resolve escalated customer complaints tactfully and professionally. Monitor service delivery to ensure quality standards are consistently met.

Process Implementation & Efficiency

Implement and refine service workflows to improve efficiency and reduce downtime. Collaborate with other department managers (Sales, Parts, Admin) to ensure smooth interdepartmental communication. Track departmental KPIs and take corrective actions to achieve performance benchmarks.

Reporting & Compliance

Maintain accurate records of service operations, employee performance, and departmental performance metrics. Ensure systems (e.g., DMS) are used effectively to manage work orders, parts, and service schedules. Perform other duties as assigned by management.

Supervisory Responsibilities:

Directly supervises 1–4 subordinate supervisors across Parts, Warranty, and PDI departments. Responsible for 2–20 total employees within those units and 1–10 additional non-supervisory service staff. Performs full management responsibilities including hiring, training, scheduling, discipline, and performance management in accordance with company policies and applicable laws.