+ **Internal:** Ford Motor Company employees (FVL & Regional / Global) + **External:** Ford Dealers, Business Partner/Contractor and Vendor **1. Renewal/procurement** **•** Interact with suppliers and others within systems engineering communities to implement-support and run procurement of infrastructure renewal processes (PC, server, network, voice…) **2. Helpdesk/Support end users and Plant Floor System/SLA** **•** Manage the availability of the infrastructure (e.g. hardware, systems software, operating systems, storage...) for the business customers as per the agreed SLA. • Be the first level of contact for the business customer Incidents. • Coordinate with the central support teams to get the right level of support required for the customers. • Make sure the customer infrastructure incidents are managed and resolved in the stipulated SLA. • Responsible for supporting the infrastructure verticals like Deskside services/Networks/Voice/Server/Printer/PC/Storage-Backup/Office Facility and datacentre. • Manages and leads escalated support and problem resolution activities for system hardware, software, and/or operating systems. **3. Change Control/Operation/Maintenance** **•** Develop, maintain, and upgrade local applications/ tools based on business requirements. • Report the metrics for the infrastructure components on Availability/Capacity/issues/risks/scalability. • Be the hands and feet support for the global teams in fixing issues and changes. • Work closely with the other teams for any planned and unplanned outages/ changes in the local infrastructure. **4. Support project-implementation** **•** Implement-support and run procurement of infrastructure, application launch/upgrade. • Support Implement next versions for existing operating systems, system software, hardware, and/or tools within current architecture. • May interact with suppliers and others within systems engineering communities and may influence the direction of technologies. **5. Processes/procedures/guidelines** **•** Responsible for improving the services by continual improvement process. • Provides technical mentoring to team members. **6. Security Controls** • Ensures that appropriate security and controls are instituted within department (e.g., GRC, audit follow-up) • Develop support guidelines, processes, and procedures for operation. • Excellent analysis and communication skills in English + Vietnamese. • Proficiency in Web and Mobile programming languages such as Python, C++, Java, etc... • Knowledge of database management systems (e.g., SQL, MS Access). • Have knowledge and experience with Office 365 products. • Power Automate, RPA, MS Forms, Power Apps, and MS Access. • Familiarity with SharePoint for document management and collaboration. • Have experience in software development. • Understanding of software development life cycle and version control systems. • Smooth communication with strong teamwork, can lead and manage projects. • Critical thinking and Problem-solving. • Have a spirit of eagerness to learn new knowledge and always innovate at work. **PREFERENCE** • 0-5 years of relevant experience. • A talented newly graduated engineer with a strong track record in research and active participation in IT projects. **Requisition ID** : 48737