This role is responsible for supporting a Service Management function in CIB GTS Technology Mexico and Chile. This involves delivering against the relevant strategy and methodology and supporting adoption of relevant tools and processes. Reacting quickly to solve issues in Production Environment due many of the issues are affecting the trade services of clients.

This role will carry out some or all of the following activities:

Providing support of the relevant Service Management where can be exist a several number of incidents/issues to solve.Collaborate within Business team and DevOps team to solve and deliver collective solutions for each incidentProvide support across quickly in Incidents utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand

Service Management strategies and priorities:

Promote the adoption of relevant skills to solve issues with Service Management best practice within TechnologySupport peers across Service Management to deliver functional solutions in line with Technology strategy and prioritiesProvide functional support and guidance on operational processes and support the development of core Service Management competencies and skills within the team.Working with business Leads and Devops Technology team, providing leadership in driving changes across the Engineering landscape.