Service Install Base Engineer **General Information** Req # WD00085894 Career area: Engineering Country/Region: Malaysia State: Selangor City: Petaling Jaya Date: Friday, July 25, 2025 Working time: Full-time **Additional Locations** : * Malaysia - Selangor - Petaling Jaya **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** Essential Responsibilities + Digital transformation analysist is working between business team and IT team, to make the solution that can support business and help IT to implement in the relative systems. + Manage the Lenovo global post sales service entitlement processes. + Responsible for Lenovo products (PC/Server/smart devices/mobile products) warranty / non-warranty install base solution in CRM systems, and support post sales service activities. + Working as business partner to lead / support entitlement business requirement, analysis / clarify the requirement, design the business solution and pass to IT for realization. + Driving / supporting Lenovo internal CRM system related projects, design the business process blue print / develop function spec / execute the system testing / post production support. + Ability to work with multiple cross-functional teams to explore opportunities on systems / processes enhancement, hot issue solution, regulations change, product improvement, etc + Handling system issues solution, giving the support with analysis skills to solve problems to close critical issues or customer complaint timely. Qualifications/Requirements + Bachelor degree in ERP/computer science or equivalent experience + 5 years+ relative working experience + Ownership and accountability sense to drive cross-functional team work and deliverables. + Demonstrated problem-solving techniques in these areas: CRM system, install base system, Post sales process and post sales warranty solution. + Strong written and oral communication skills in English and Chinese in both will be a big advantage. + Ability to drive the communications and make alignments efficiently. + Familiar with SAP CRM install base functionalities or equivalent background and experience. + Have experience of digital transformation / business transformation / business analysis before. + Working knowledge in the lifecycle management of service master data (including customer master data ,equipment master data, warranty master data…) will be a big advantage. + Skillful on SAP CRM or Salesforce or other CRM business suite ,especially CRM master data related module , Experience in data processing is plus **Additional Locations** : * Malaysia - Selangor - Petaling Jaya * Malaysia * Malaysia - Selangor * Malaysia - Selangor - Petaling Jaya