We are looking for a talented **Senior Service Engineer Product Specialist** to join our team specializing in **Engineering** for our **Component Service Department** in Eindhoven, Netherlands **.** **This role requires that the successful candidate be based heavily on-site at the customer to:** + Work collaboratively with the customer, to identify, investigate and rectify field issues in a timely and efficient manner. + Work with suppliers to support in-depth investigations of failed bought out finished parts. + Support other Components functions to mitigate impact and rectify quality spills. + Manage and maintain data input into both Components Service (CCIMS) and Customer failed part and warranty databases. + Work with Components Service and Customer warranty teams to agree technical and financial liability. + Be part of our global team, supporting VPI, working cross functionally to ensure products are serviceable, with all associated service literature, tools, service kits and training available at launch. + Collaborating with customers' own service teams: - + Developing and approving diagnostic and troubleshooting process(es). + Determining their requirements and ensuring all associated warranty administration processes are in place. + Working closely with our Current Product Support team, sharing knowledge and experience of upcoming launches, delivering training where necessary. + Work alongside VPI Service Engineers to support new product launches and infant care. + Support "Infant Care" for critical launch's, delivering rapid root cause analysis of failed components, and initiating subsequent corrective actions. + Completing "Emerging Issues" internal communications, and undertaking "Service Investigations", delivering Service Step-3 solutions where applicable. **Qualifications** **Education/ Experience:** + A Bachelor's degree in Engineering or an appropriate STEM field is required. A Master's degree relevant to this discipline may be required for select roles. + This position may require licensing for compliance with export controls or sanctions regulations. + Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required, with a demonstrated track record of technical problem solving and quality decision making. + Knowledge of MS Office tools is preferred. **Responsibilities** **To be successful in this role you will need the following:** + Channel Awareness: Ability to identify and understand the needs of global channel partners to support customers more effectively. + Value Package Introduction (VPI): awareness of the VPI process + Planning and Execution: Strong skills in establishing thorough, realistic plans and managing execution through structured tools, effective delegation, and follow-through. + Technical Customer Management: Ability to represent Cummins to customers, providing engineering data, documentation, and training, and managing product changes to ensure uninterrupted customer business. **Job** Engineering **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2414711 **Relocation Package** No