As a Service Engineer II on the DevDiv Fundamental Services (DDFUN) team, you will join a deeply technical, high-impact group that owns and operates both cloud and on-prem services supporting engineering systems across the division. Our team blends Site Reliability Engineering (SRE), Software Engineering (SWE), and Service Engineering (SE) expertise, and is known for its strong culture, low attrition, and commitment to excellence. 

Our vision and mission are to empower developers to be more productive and secure by providing reliable, automated, and secured platforms using modern fundamental practices and solutions. DDFUN is a daily role model for best practices that provides fundamental solutions to our customers leveraging on-prem infrastructure, cloud services, and third-party solutions. 

We are lookign for a Service EngineerII, who will be the lead engineer for foundational services such as VM and patch management, hardware deployment, inventory lifecycle, and Apple macOS system support—ensuring reliability, security, and operational efficiency for thousands of systems. You’ll collaborate with partner teams to deliver top-tier customer service, identify opportunities for improvement, and implement automation and AI-driven solutions to streamline workflows and reduce manual effort. 

We value curiosity, a growth mindset, and a passion for learning on the job. Our engineers are empowered to explore new technologies, improve processes, and contribute to a culture of continuous improvement. While the role is primarily remote, occasional visits to on-prem labs are required for hardware-related tasks. Participation in an on-call rotation, which may include occasional weekend availability, is also expected. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive. In alignment with these values, we are committed to cultivating an inclusive work environment that positively impacts our culture every day.