Service EngineerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.That's our story. Make it your story.Execute Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.
This position reports to

Country Service Manager

Your role and responsibilities

Service deliveryPerforms Service tasks like installation and commissioning of equipment and routine maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, routine maintenance, extensions, replacements etc.)Customer approachContributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.Materials and supplyCoordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.Documentation and reportsPrepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.TroubleshootingTroubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.Operational excellenceProvides recommendations to management to improve operations and customer service.Health, safety and integrityApplies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.This position will be based in Almaty or Astana ABB office, Kazakhstan.

Qualifications for the role

Mechanical background3+ years’ experience working mechanical engineer in industrial sectorExperience working with drive applications (HV motors, Generators, Mills, Gears etc.)English level Intermediate or higher is MUSTReediness for long business trips including abroad trips

More about us

From very first days start training and certification program in ABB Switzerland (1-2 months)Installation and Commissioning Supervision of Gearless Mill Drives (GMD)Preventive maintenance of mechanical parts of GMDCustomer technical support in coordination with ABB factory expertsEmergency Troubleshooting and Repairing of GMDService maintenance of Large AC motors (L1-L4 services)We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory