Service Engineer, Miaoli Job Description **What is the job about?** The Service Field Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer. He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner **Your main responsibilities** + Makes a risk assessment for every task. + Reports matters related to Safety, Health and Environment. + Advises the customer about shortcomings in the total system, which can prevent problems and offer a solution to these problems. + Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required. + Prepare clear and complete service reports and ensure that these are submitted on time (warranty claims, working hours, Quality Improvement System (QIP), Failure Analysis System (FAS) etc.); + Registers the identified product quality issue in the system. + Assists in project execution – installation support, commissioning etc. + Executes the agreed maintenance services and SLA for service agreements. + Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc. including identified leads. + Provides technical support to ASP upon need, in the markets served by ASPs. + Manages complex projects execution. + Provides input for the content of the maintenance contracts. + Makes complex root cause analysis on unplanned down-time events. + Coaches and supports the development of the junior field engineers + Prepares inputs for quoting out-of-warranty repairs + Collects installed base information + Continues learning and development to build up hands-on service capability + Master’s the use of service tools and equipment + Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers **Your background** : We imagine that you have: + Technical education knowledge of electrical/mechanical engineering + 2 years of work experience in the industry or comparable environment + Experience with pump technology will be an advantage + SAP experience preferred + Ability to participate in work with processes or projects within the service environment Information at a Glance **Job details** Workplace: Hybrid (office and home-working) Job Location: Miaoli County, Miaoli, Taiwan Contract Type: Part-Time Employment Type: Regular