Service Engineer, Miaoli
Grundfos
Service Engineer, Miaoli
Job Description
**What is the job about?**
The Service Field Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer.
He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner
**Your main responsibilities**
+ Makes a risk assessment for every task.
+ Reports matters related to Safety, Health and Environment.
+ Advises the customer about shortcomings in the total system, which can prevent problems and offer a solution to these problems.
+ Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.
+ Prepare clear and complete service reports and ensure that these are submitted on time (warranty claims, working hours, Quality Improvement System (QIP), Failure Analysis System (FAS) etc.);
+ Registers the identified product quality issue in the system.
+ Assists in project execution – installation support, commissioning etc.
+ Executes the agreed maintenance services and SLA for service agreements.
+ Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc. including identified leads.
+ Provides technical support to ASP upon need, in the markets served by ASPs.
+ Manages complex projects execution.
+ Provides input for the content of the maintenance contracts.
+ Makes complex root cause analysis on unplanned down-time events.
+ Coaches and supports the development of the junior field engineers
+ Prepares inputs for quoting out-of-warranty repairs
+ Collects installed base information
+ Continues learning and development to build up hands-on service capability
+ Master’s the use of service tools and equipment
+ Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers
**Your background** :
We imagine that you have:
+ Technical education knowledge of electrical/mechanical engineering
+ 2 years of work experience in the industry or comparable environment
+ Experience with pump technology will be an advantage
+ SAP experience preferred
+ Ability to participate in work with processes or projects within the service environment
Information at a Glance
**Job details**
Workplace: Hybrid (office and home-working)
Job Location: Miaoli County, Miaoli, Taiwan
Contract Type: Part-Time
Employment Type: Regular
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