Dealership:L0399 Suburban Chevrolet Cadillac of Ann Arbor SUBURBAN CHEVROLET CADILLAC of ANN ARBOR Lithia is dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share these goals, we want to talk to you! Responsibilities: As a Service Advisor you will be responsible for managing the activities of all service related staff ensuring exceptional customer service and attainment of Lithia's performance standards. + Schedule and assign daily work objectives for the service consultants. + Monitor performance and counsel service consultants with behavioral or performance issues. + Train, coach, supervise and assist service consultants. ​ Qualifications: + Previous Service Advisor experience, preferred + Prior experience as an automotive technician a plus + A team player who is focused on providing exemplary customer service + Ability to multi-task in a fast paced work environment + Basic mechanical understanding of an automobile + Strong organizational skills and detail oriented + Acceptable driving record and a valid driver's license in your state of residence We offer best in class industry benefits: + Competitive pay + Medical, Dental and Vision Plans + Paid Holidays & PTO + Short and Long-Term Disability + Paid Life Insurance + 401(k) Retirement Plan + Employee Stock Purchase Plan + Lithia Learning Center High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.