Job Description SummaryPost Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

Job Description

Roles and Responsibilities

Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increase, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

Required Qualifications

Requires +3 years experience in the Services & Technical Support.Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).Business, conversational and written English skillsA desire to work with the global service teams to share best practices across the Service regions and drive support from the global teams.Understand Hospital Networking Table & interface such as HL7, XML, Broker etc.Ability to drive projects and work activities to deliver outcomesPassion and energy to improve remote technical/operation excellenceStrong oral and written communication skills. Ability to document, plan, market, and execute programs.

Preferred Qualifications

English skill (TOEIC over 730 or equivalent)CCNA certification and/or equivalent skillKnowledge of GE Healthcare products and a passion to learn beyond current expertise

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information

Relocation Assistance Provided: No