Description Responsibilities This position will provide a mix of remote first level technical support for end-users and onsite support for office operations, including audio/visual support and hardware lifecycle processing; role is approximately 70% remote and 30% onsite at our San Francisco headquarters. Our Foundation staff are based domestically and internationally, requiring world-class customer service. As a knowledge worker role, this position will play a front-line role in organizational knowledge management processes. Remote Troubleshooting & Support Respond to and resolve incoming support incidents and requests in Zendesk, including but not limited to Desktop software & SaaS troubleshooting & support Basic troubleshooting of Windows, Ubuntu Linux, and MacOS operating systems including driver & firmware issues Google Workspace Enterprise support and troubleshooting (Meet, Calendar, Gmail, all others) Software & license procurement request processing Inventory/Asset Management & Procurement tasks for Apple, Windows, and Linux laptops, including but not limited to: Procurement request processes Onboarding and offboarding from MDM systems Recording & updating status in inventory system Onsite & Audio/Visual Support A/V hardware & system troubleshooting & support Teleconferencing software troubleshooting & support - Google Meet & Zoom Live-streaming & webinar hosting support Hands-on equipment lifecycle tasks - reimaging, e-wasting & shipping laptops Knowledge & Documentation Using documented process and procedure documentation during the entire support workflow Documenting troubleshooting steps and status using Zendesk ticketing system Participation in the knowledge management workflow, creating and updating articles during use, and contributing to continual process improvement Customer Service Provide technical assistance to Wikimedia Foundation staff, contractors and interns. Ensure service requests are responded to and resolved in a timely manner Service-oriented approach - able to anticipate, understand and meet the needs of professionals. Provide best-in-class customer service to Foundation staff, contractors and interns. Qualifications Required CompTIA A+, Google IT Support Certificate, or equivalent work experience in Help Desk/Service Desk/Technical Support role. 2+ years experience supporting an on-site IT environment, including laptop and audio/visual equipment support. Ability to troubleshoot and problem solve technical issues across multiple platforms, including but not limited to Zendesk, Slack, Asana, Google Workspace, Zoom, Windows, MacOS Strong written communication skills, including following & creating reusable documentation. Strong verbal and written ability to communicate technical issues with non-technical users. Ability to successfully manage multiple priorities including urgent tasks. Be comfortable in a highly collaborative, collective, and consensus-oriented environment. Improvement-focused mindset with a proven ability to receive instruction, learn from mistakes, and support others. Must be able to lift 20 lbs or more. (Accommodations can be made should this be an issue.) Must be able to report to the San Francisco office twice a week (or as needed) to handle onsite tasks. Familiarity with Wikitext (wiki markup) language and/or MediaWiki is a plus. Understanding of the free knowledge movement, open-source software, or online rights movements is a plus. Skills Jamf, Google Workspace, Zendesk, Okta, White Glove Top Skills Details Jamf,Google Workspace,Zendesk,Okta Additional Skills & Qualifications Folks need to come with strong Mac expertise, Google Workspace, Okta, Jamf, Zendesk. Wikimedia is a company that really prides itself on Diversity and Inclusion. So candidates need to share those same values. Jump Cloud for Windows. Exp with MDM tools. 30% onsite, Dustin is flexible but at least 2 days in office. Ideally Tuesday or Thursday. A/V Support, Conference Room Support. In office teleconference support. Google Meets Hardware or Zoom. 10-30 users at any given time in the office. Dustin wants someone with a sense of curiosity, great problem solving skills. Strong Documentation skills. 6 months contract extendable, with the chance for conversion down the road. Experience Level Entry Level Pay and Benefits The pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in San Francisco,CA. Application Deadline This position is anticipated to close on Sep 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.