The Henry Ford is a nonprofit organization, an internationally recognized cultural destination, and a one-of-a-kind workplace. The Henry Ford provides unique educational experiences based on authentic objects, stories, and lives from America's traditions of ingenuity, resourcefulness and innovation. Our purpose is to inspire people to learn from these traditions to help shape a better future. Our team is inspired daily by one another as well as the authentic stories of innovation that we share across our four venues. We want you to be part of this legacy and take it forward and that aligns with our core values of being Curious, Authentic, and Passionate. The Information Technology Services team is looking to add a part-time Service Desk Technician. This critical role will provide excellent service as the first line of technical support to the business end-users within the institution. As a Service Desk Technician, you will manage the help desk ticket backlog to ensure responsiveness and quality. Additionally, you will be responsible for providing technical support for all aspects of users' desktops. Activities include setup and orientation/training, troubleshooting and resolution of operating problems and needs gathering for user applications. participate or lead end-user training, process documentation planning, and ITS helpdesk management. If you are a customer-focused professional who enjoys troubleshooting and training others on the wonders of technology, please apply! This position supports the museum and Greenfield Village, which will require frequent walking, occasionally outdoors, and in all weather during the spring, summer, and fall. Essential Responsibilities + Provide institute-wide technical support for the use of all desktop components in a campus networked environment including the PC desktop, telephone, Microsoft Windows, MS Office, Outlook, voice mail, and printing, and point-of-sale workstations, including cash drawers, and receipt and ticket printers. + Provide hands on technical assistance with user desktops that may involve hardware installation, Windows operating system installation, software loading and hardware and software troubleshooting and correction. + Build new and used workstations and ensure standard software loads. Setup workstations for users. Provide initial orientation in the use of PCs, phones, printers, etc. + Answer the help desk phone line and provide answers, troubleshooting and other assistance as needed. + Manage (prioritize and access) and complete ‘tickets' through the help desk management system to ensure user satisfaction according to ITS standards. Ensure that tickets are completed according to criticality and not lost. Key in the audit trail of work performed. + Write and maintain documentation on procedures for both IT staff as well as end users. + Assists in managing the desktop equipment and software inventories databases. + Manages the scheduling and maintenance of loaner equipment to ensure proper coverage of laptop. + Assist in the development and deployment of custom applications on an as-needed basis from needs gathering through implementation. Develops, tests, and deploys standard system images. + Participates in user software training sessions on an as needed basis. + Standard work hours are 8:30am – 5pm, 7 days / week. Hours may vary for special events and during the holiday seasons. Schedules are developed by the Technical Support Supervisor. Your Qualifications + High School diploma AND 1 or more years of computer support experience OR Bachelor's degree in related technical field + Proficient in Windows Operating Systems and all Microsoft Office suite of applications Please note that this job description is subject to modifications at any time to meet the evolving requirements of our institution. Respect, inclusion, and opportunity for people of all backgrounds will attract the best ideas to THF and help us shape a more vibrant future. By honoring and celebrating people's diversity, THF can bring new creativity, effectiveness, and leadership to our work and community. Achieving diversity, equity, inclusion, and accessibility is a continuous process, which, we believe, will contribute to a sustainable and inclusive world. Therefore, we strongly encourage applications from individuals who identify with or belong to marginalized communities. It is the policy of The Henry Ford to prohibit discrimination in any employment, donor or volunteering opportunity including but not limited to based on race, color, sex, sexual orientation, gender, gender identity/expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability or any other such characteristic protected by federal, state or local law. This Policy applies to all of our employees, donors and volunteers to ensure that they are treated without discrimination.