Job duties and responsibilities:

Serve as the first point of contact for users seeking technical assistance over the phone
or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by users Walk the user through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update user status and information Pass on any feedback or suggestions by users to the appropriate internal team Identify and suggest possible improvements on procedures Provide maintenance of personal computers and associated computer equipment Provide implementation services on new software and hardware installations Maintains integrity and security of company information with regards to database
backup/restore and disaster recovery planning Keep informed of new technology and provides training, assists management, and
develops services for property information systems Reviews department activities with the IT Department Ability to learn multiple casino tracking programs Any other assigned duties and responsibilities

Detailed descriptions of experience or educational requirements:

High School diploma or GED equivalent preferred Must be able to receive and maintain all required certification Must complete all required company training