Global Management Solutions, Inc., is based and operates in California and provides administrative support services to healthcare providers. It is not associated in any manner with a janitorial services company by the same name based in Pennsylvania.

Global Management Solutions, Inc in support of Roze Room is looking for a full time IT Service Desk Technician to join our team supporting healthcare staff. This position providers first tier technical support and reports directly to the IT Manager.Monday to Friday 9am-6pm in our Reseda officeOn-premise only (not a work from home position)Hourly range is $24-32 per hour depending on experience

IT Service Desk Technician (Healthcare) - Onsite, Reseda

About the role
Global Management Solutions, Inc. (GMS) provides centralized IT and administrative services to the Roze Room family of hospice and palliative care agencies. We’re adding a full-time Service Desk Technician to support a highly mobile clinical workforce delivering compassionate end-of-life care across Greater Los Angeles. You’ll be the first line of help for clinicians and office teams—keeping them connected so they can focus on patients.

Schedule & work location

Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. (Pacific) Work model: Onsite at our Reseda office (not a remote role) Compensation: $24–$32/hour, depending on experience (non-exempt)

What you’ll do

Triage and resolve L1 incidents via Freshservice; meet response/resolve SLAs and escalate cleanly when needed. Work with other IT staff in delivery of projects. Support a mobile workforce: remote support for clinicians in the field; administer mobile/endpoint policies via Microsoft Intune and Meraki System Manager. Site visits: travel to one of our offices at least once per month or as needed for emergencies Identity & access: create/disable accounts; manage AD/Entra ID group membership and O365 licensing Assets & lifecycle: provision, repair, and decommission hardware; keep inventory current and accurate Vendors & documentation: coordinate with third-party support; document fixes and changes thoroughly in our ITSM On-call: participate in a rotating after-hours/on-call schedule (every other weekend and alternating holidays)

You’ll be successful here if you have

Required: 2+ years’ corporate IT support; Windows 10/11 in a domain; AD/Entra user admin; Microsoft 365 admin; strong customer service and written documentation skills Nice to have: Microsoft 365 Modern Desktop Administrator Associate; Intune/Autopilot; Meraki MDM; healthcare IT exposure; ITSM/ITIL familiarity; BS or equivalent experience Other: Valid driver’s license, reliable transportation, and insurance (mileage reimbursement available)

Growth & learning
We value learning and professional development. You’ll find experienced mentors who care about your growth, offer guidance, and encourage continuing education. Many employees highlight the opportunities to learn new skills and advance their careers.

Team Culture

Join a collaborative, mission-driven IT team that values support, mentorship, and professional growth. We work closely together to empower our clinical staff, share knowledge, and celebrate each other’s successes. If you’re looking for a place where your work truly matters and your growth is encouraged, you’ll thrive here.

Benefits & perks

Medical, Dental, and Vision insurance 401(k) match Paid vacation Mileage reimbursement for site visits Certification reimbursement

Health & safety (healthcare environment)

Role may be subject to occupational health requirements per current policy (e.g., vaccinations/testing). Details provided during onboarding.