Job Title: Service Desk Technician Location: On-site – Louisville, KY Experience Level: Entry Level Overview: Join a dynamic and growing organization as a Service Desk Technician, where you'll play a key role in delivering exceptional support and ensuring operational integrity across technical systems. This is a hands-on opportunity to build foundational IT experience in a fast-paced, team-oriented environment. Key Responsibilities: + Provide professional, accurate, and efficient support via incoming calls, assisting with hardware troubleshooting and service desk inquiries. + Serve as a backup operator to maintain system integrity and continuity. + Monitor system alerts, error logs, and communication networks, escalating issues according to established protocols. + Perform data entry and validate scheduling system accuracy. + Complete daily operational checklists with precision and timeliness. + Participate as a team member on assigned projects. + Conduct User Acceptance Testing for new software releases. + Execute system configuration requests accurately and efficiently. + Identify and troubleshoot processing errors, escalating when necessary. + Take on additional duties as assigned to support team and business needs. Requirements & Skills: + Strong problem-solving mindset with the ability to remain calm under pressure. + Detail-oriented with excellent verbal and written communication skills. + Ability to multitask and manage competing priorities. + Technical aptitude, including familiarity with basic computer functions and office technology. + Willingness to work during peak operational periods, including high-attendance event days. + Open to learning new tasks and expanding skill sets. Preferred Qualifications: + Associate’s or Bachelor’s degree in a related field. + Prior experience in help desk, service desk, or customer support roles. Work Environment & Culture: + On-site role within a close-knit, collaborative team. + Long-term potential within a growing organization. + Supportive environment that values initiative and adaptability. Pay and Benefits The pay range for this position is $17.00 - $18.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Louisville,KY. Application Deadline This position is anticipated to close on Sep 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.