Kforce is partnering with a Financial Client that is seeking a Service Desk Technician in Louisville, KY. Summary: The client is looking for someone to help them with their technology needs (issue or request) in a kind and courteous manner. The Service Desk Technician will troubleshoot their technology ranging from laptops, Surfaces, printers, mobile devices, and more. Responsibilities: * Keep track of your stuff; Document, track and monitor user incidents and requests in our ticketing system to ensure timely and accurate resolution; So, we can back you up when you are busy, on projects or on vacation * Know when to prioritize, know when to escalate; We will help you with business impact and documented guidelines * We are fixers by nature, so we love recommendations on how to improve so we can better assist users and improve our team's overall experience * If you see it, let us know; Identify trends with incoming calls so we can initiate incident escalation where appropriate