Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret

Public Trust/Other Required:

None

Job Family:

Help Desk

Job Qualifications:

Skills:

Avaya, Network Components, Unified Communications

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Service Desk Support Sr with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Support Sr you will help ensure today is safe and tomorrow is smarter. Our work depends on you joining our team.

HOW A SERVICE DESK SUPPORT SENIOR WILL MAKE AN IMPACT.

O&M support

System Certificate renewals,

PC/Server rebuild, tech refresh (phone and phone system deployment).  

RELATED TECHNICAL SKILLS

(Experience in one or more of following):
Avaya Aura Platform, DHCP, Microsoft TAC, Power BI, TEAMS

WHAT YOU’LL NEED TO SUCCEED:

REQUIRED EDUCATION AND EXPERIENCE: Bachelor's-5 years; MA/MS Degree- 3 years

Associates and a minimum of 5 years’ experience.

Substitutions Allowed: No Degree- 9 years of related experience

CLEARANCE:

Top Secret (TS) level with the ability to obtain access to Sensitive Compartmented Information (TS/SCI) + CI Poly

LOCATION: Washington, DC

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $32.69 - $44.23. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans