Improving America’s infrastructure isn’t for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Service Desk Support Analyst can change yours.

As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills. 

Why Michels?

We are consistently ranked among the top 10% of Engineering News-Record’s Top 400 Contractors Our steady, strategic growth revolves around a commitment to quality We are family owned and operated We invest an average of $5,000 per employee on training each year We reward hard work and dedication with limitless opportunities We believe it is everyone’s responsibility to promote safety, regardless of job titles. Michels offers a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and identity theft and monitoring plan. 15 to 25 days of paid time off and 8 paid holidays annually. 

 

Why you?

You thrive in fast-paced environments under tight deadlines You enjoy collaborating and communicating with your teammates You like to know your efforts are noticed and appreciated You have strong time management, verbal, and written communication skills

 

What it takes:

Associate’s degree, 0-4 years of relevant experience, or an equivalent combination Relevant experience with technology and customer service Familiar with Windows Operating Systems and Apple technologies  Experience with Microsoft Office Suite (desired) Experience with network technologies and Active Directory (desired) Experience with call center solutions and computer clean-up tools and processes (desired) A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

AA/EOE/M/W/Vet/Disability

 

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