Do you thrive in fast-paced environments where you can lead teams, solve problems, and drive continuous improvement through data insights? If so, we want you on our team!

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Invenco by GVR is a global leader in integrated payment, point-of-sale, and forecourt automation solutions tailored for the convenience retail industry.

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WHAT YOU WILL DO

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As a Service Desk Supervisor & Data Analyst, you’ll lead a high-performing support team while ensuring exceptional service delivery across our 24/7 helpdesk operations. You’ll also harness data to identify trends, improve performance, and elevate the customer experience. This is a hybrid role that blends leadership, service management, and analytical insight.

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To break it down, your responsibilities will include:

\n\nLeading and mentoring the service desk team to deliver high-quality support aligned with SLAs and KPIs.\nManaging the full lifecycle of incidents and service requests—from logging to resolution.\nMonitoring ticket queues, response times, and resolution metrics to ensure operational excellence.\nDriving continuous improvement initiatives based on service trends and user feedback.\nGenerating and analyzing reports to identify performance gaps and opportunities.\nCommunicating updates on major incidents, outages, and project rollouts.\nMaintaining and enhancing the internal knowledge base and documentation.\nAdministering and optimizing the service desk platform and tools.\nCollaborating with field engineers and off-site helpdesk teams to ensure seamless support coverage\n

ABOUT YOU

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At Invenco by GVR, we believe in YOU—your leadership, your analytical mindset, and your ability to make a real impact. We give you the opportunity, accountability, and visibility to thrive.

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To be successful in this role, YOU will bring:

\n\nA bachelor’s degree in IT, Computer Science, or a related field (preferred).\n5+ years of experience in IT service desk or technical support roles.\n2+ years in a leadership or supervisory role within a service desk environment.\nStrong knowledge of ITIL framework and service management best practices.\nExperience with service desk platforms, ticketing systems, and CRM tools.\nFamiliarity with BI tools and the ability to generate and interpret reports.\nExcellent communication and stakeholder management skills.\nProven ability to coach, mentor, and develop support teams.\nStrong analytical and problem-solving skills.\nExperience in knowledge management and promoting self-service solutions.\nITIL Foundation certification (highly desirable).\n\n

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WHO IS INVENCO by GVR

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Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. Our team members are located in over 20 countries and we are proud of the global diversity of our teams.

WHO IS VONTIER

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Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com.

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At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

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Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.  We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

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Join our community of passionate people who work together to navigate challenges and seize opportunities.  At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

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Together, let’s enable the way the world moves!