Your day to day:

At VOIS we are a dynamic company building scalable, secure, and high-performance applications. Our team thrives on innovation, collaboration, and continuous learning.

We’re currently looking for a Service Desk Spain Team Leader to setup the team in order to deliver at the agreed quality level, at the agreed cost, in the agreed timeframes.

With these activities you will have a great impact on our business: Ensuring Service Level Targets / Service Level Objectives within the SLA is met.Measuring and Service Level Reporting for IT Services.Building strong relationships with Internal and external IT service groups, and other ITIL processesContinuous improvement of current ways of workingTeam leading covering people management and development, operational tasksWith these skills you are a great candidate: Analytical, consistent, persistentExcellent customer relationsAble to work effectively under pressureFamiliar with ITIL best practices and processesOperating Systems and MS officeSounds like the perfect job? We’ve got even more to offer: Hybrid way of workingMedical and dental servicesLife and hospitalization insuranceDedicated employee phone subscriptionTake control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.Special discounts for gyms and retailersAnnual Company BonusLoyalty ProgrammeOngoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skillsYou get to work with tried and trusted web-technologyGetting in on the ground floor of a technology changing companyWe let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

 

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

 

#_VOIS